Returns & Refunds Policy

Return requests are available for delivered, paid orders within 7 days from delivery. The default enforced system rule is seven days unless the authoritative return-window setting is integrated differently.

Full-order and item-level return requests are supported. A reason is required, and requests are reviewed before the next stage.

Direct exchange functionality is not currently represented as an available automated workflow.

Returns may move through review, approval, pickup or transit, receipt, inspection, refund approval, refund completion, inventory restoration, and closure.

Returned goods may require receipt and inspection before inventory restoration or refund completion. Inventory is restored only after the appropriate return stage.

Razorpay refunds may be full or partial and are not treated as completed until provider confirmation or reconciliation marks them processed/completed.

COD refunds are handled manually and require admin notes or references. Provider or bank processing can take additional time after the store initiates the refund.

Completed full refunds may mark an order as refunded in the order workflow.

For wrong, damaged, missing, defective, or size/fit issues, contact support with your order number and a clear description. Do not send items back without return guidance.

Cancellation before processing or shipment may be possible but is not guaranteed. After shipment, delivery, refusal, or RTO, the relevant return/refund/RTO process applies.

For questions about this page, orders, returns, refunds, or account records, contact support using the published channels below.